01
The problem
Long Hold Times
Customers abandon calls after minutes on hold, leaving tickets unresolved and CSAT scores falling.
Xentto fix
AI answers instantly - no queue, no hold music - and resolves routine requests in seconds.
SolutionsSupport Agent
AI Support AgentAI Support Agent for Customer Service Teams
Deliver faster customer support with Xentto’s AI support agent - a voice AI that answers FAQs, tracks orders, troubleshoots common issues, and escalates complex cases to your team. Reduce hold times, handle peak volumes, and keep CSAT high without scaling support headcount.
Agent active · 24/7
Voice AIInstant answers, zero hold queues
- Resolve routine tickets over voice instantly
- Escalate complex cases to human agents
- Cut hold times and support costs
70%
Tier-1 Auto-Resolved
0 min
Average Hold Time
40%
Support Cost Reduction
Pain points
Why Businesses Struggle Without an AI Support Agent
Where manual calling breaks down - and how Xentto's AI Support Agent picks up the slack.
02
The problem
Repetitive Tier-1 Tickets
Agents spend most of their shift answering the same order status, password reset, and policy questions.
Xentto fix
Automate tier-1 inquiries so human agents handle escalations, refunds, and complex troubleshooting.
03
The problem
Peak Volume Overload
Product launches and seasonal spikes overwhelm your team with concurrent calls you cannot staff for.
Xentto fix
AI scales to unlimited concurrent calls during peaks without overtime costs or missed SLAs.
04
The problem
Inconsistent Support Quality
Different agents give different answers about policies, shipping, and returns - eroding customer trust.
Xentto fix
One knowledge base powers every response with accurate, on-brand answers on every call.
Capabilities
What Your AI Support Agent Can Do
Purpose-built voice AI capabilities for Support Agent workflows.
FAQ & Policy Answers
Instantly answer questions about shipping, returns, warranties, and account policies.
Order & Ticket Lookup
Retrieve order status, tracking numbers, and ticket history through natural conversation.
Smart Escalation
Route frustrated customers and complex issues to the right human agent with full context.
Multilingual Support
Serve customers in English, Hindi, and regional languages with natural voice AI.
Peak Volume Handling
Handle unlimited concurrent calls during launches and holiday rushes without extra staff.
Support Analytics
Track resolution rates, common topics, and escalation patterns to improve your knowledge base.
Setup
Live in Days, Not Months
From first config to live calls - get your Support Agent running fast.
1
Build Your Knowledge Base
Upload FAQs, policies, troubleshooting guides, and escalation rules for your support team.
2
Configure Escalation Paths
Define when and how calls transfer to human agents with context and customer history.
3
Go Live & Reduce Hold Times
Forward support lines to Xentto. Monitor resolution rates and refine responses over time.
Outcomes
Why Teams Choose AI Support Agent
Zero Hold Time
24/7 Customer Coverage
Lower Support Costs
Faster Issue Resolution
Agents Focus on Complex Cases
Consistent Brand Experience
Impact
ROI & Business Impact
70%
Tier-1 Auto-Resolved
Most routine support calls handled end-to-end without human intervention.
0 min
Average Hold Time
Customers get immediate answers instead of waiting in queues.
40%
Support Cost Reduction
Teams redirect budget from repetitive calls to high-value customer success.
Social proof
What Teams Are Saying
Real results from teams using AI Support Agent.
“Hold times dropped to zero overnight. Our CSAT went up 22 points because customers finally get instant answers instead of waiting 8 minutes.”
“During our product launch, call volume tripled but we didn't hire a single temp agent. Xentto handled the surge while our team focused on escalations.”
“Tier-1 tickets used to eat 80% of our agents' day. Now they work on complex cases that actually require human judgment - and morale is way up.”
FAQ
Common Questions
Everything you need to know about AI Support Agent.
An AI support agent is a voice AI that handles customer service calls - answering FAQs, checking order status, troubleshooting common issues, and escalating complex cases to human agents when needed.
Yes. The agent can retrieve order status, tracking information, and account details through natural conversation, reducing the need for customers to repeat information.
Calls escalate to your human support team with full conversation context so agents pick up where the AI left off - no repeated explanations from the customer.
Yes. Xentto scales to handle unlimited concurrent calls during product launches, sales events, and holiday rushes without additional staffing.
Most teams go live within a day. Upload your knowledge base, configure escalation rules, test sample scenarios, and start forwarding support calls.
Ready to Eliminate Hold Times Forever?
See how Xentto's AI support agent resolves routine tickets instantly and escalates complex cases - so your team delivers premium support at scale.
- Resolve routine tickets over voice instantly
- Escalate complex cases to human agents
- Cut hold times and support costs
No credit card required · Setup in minutes