1. Information We Collect
We may collect the following types of information when you use our AI voice platform: a. Information You Provide Directly: Name, email address, company details, phone numbers, and other information you provide when signing up or interacting with the platform. Voice call recordings, transcripts, and conversation metadata processed through our AI voice agents. Communication preferences and support requests. b. Information Collected Automatically: Log data such as IP address, browser type, operating system, referring URLs, and pages visited. Usage data like features accessed, call volumes, time spent, and interactions on our platform. Cookies and similar technologies to enhance your experience. c. Information from Third-Party Services: Data obtained from telephony providers, CRM systems, or other authorized integrations when you connect your account to Xentto.
2. How We Use Your Information
We use the information collected to: • Provide, operate, and improve the Xentto AI voice platform and conversation services. • Train and optimize our AI voice agents to deliver better conversation quality. • Personalize your experience and deliver relevant features and analytics. • Facilitate voice calls, scheduling, and call analytics. • Communicate with you about updates, support, and promotional offers. • Ensure security, prevent fraud, and enforce our Terms of Service. • Comply with legal obligations and telecommunication regulations.
3. How We Share Your Information
We may share your information with: Service Providers: Third-party vendors who help operate our platform (e.g., cloud hosting, telephony services, analytics, email delivery). Integrations: Telephony providers, CRM systems, and other platforms based on your explicit authorization. Legal Compliance: Authorities or regulators when required by law or to protect our rights. Business Transfers: In connection with mergers, acquisitions, or sale of assets. We do not sell your personal data to third parties. Data Processing & Processors: To provide Xentto, we use carefully selected third-party service providers who process personal data on our behalf. These providers are only allowed to use your data as necessary to deliver the services to us and are bound by data processing agreements and confidentiality obligations.
4. Data Storage and Retention
Your data is stored on secure servers. We keep your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by law. a. Retention Periods (Summary): • Active account data (profile, call logs, settings): kept while your account is active and until you request deletion. • Call recordings and transcripts: retained based on your subscription plan and configuration, typically 30-90 days unless you choose longer retention. • Deleted account data (soft delete): when you request deletion, your account is soft-deleted and kept in a recoverable state for 90 days. • Masked/anonymized data: after 90 days, direct identifiers are removed or replaced and data may be kept in anonymized form for up to 5 years for security, analytics, and legal purposes. • Payment and transaction records: kept for up to 7 years to comply with tax and accounting obligations. • Audit logs and security records: kept for up to 5 years, unless a longer period is required in the context of an investigation or legal claim. b. Deletion and Masking Process: When you request deletion of your account, we apply a staged process. Soft delete (0-90 days): your account is deactivated and hidden from normal use. Masking/anonymization (after 90 days): we remove or replace direct identifiers while retaining only aggregate or anonymized information. Final deletion (after up to 5 years): anonymized data that is no longer needed is permanently removed.
5. Data Security
We implement industry-standard measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, regular security audits, and compliance with SOC 2 standards. However, no method of transmission over the Internet is 100% secure.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to: • Maintain session information and keep you signed in. • Improve platform performance and reliability. • Understand how you use Xentto so we can improve the product (analytics). When you first visit Xentto, you are shown a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time. Essential cookies: required to operate the website and provide core functionality. Analytics cookies: help us understand how users interact with the platform. These are only used if you give consent. Marketing cookies: may be used to deliver personalized content or campaigns with your consent. You can also manage cookie preferences in your browser settings.
7. Your Rights
Depending on your location, you may have the following rights over your personal data: • Right of access: request a copy of the personal information we hold about you. • Right to rectification: request correction of inaccurate or incomplete information. • Right to erasure: request deletion of your personal data, subject to certain legal exceptions. • Right to restriction: ask us to restrict certain processing activities. • Right to data portability: receive your data in a structured, commonly used format. • Right to object: object to certain types of processing, including direct marketing. • Right to withdraw consent: where we rely on consent, you may withdraw that consent at any time. To exercise any of these rights, contact us at info@xentto.ai . We may ask you to verify your identity before responding.
8. International Data Transfers
Xentto is operated from, and may store and process your data in, countries outside your country of residence. Where we transfer personal data from the European Economic Area (EEA) or United Kingdom to countries that do not have an adequacy decision, we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our platform with the revised effective date. Continued use of Xentto after changes means you accept the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: Xentto Email: info@xentto.ai This Privacy Policy was last updated on April 8, 2026.