“Xentto has streamlined our entire customer communication workflow. From order tracking to delivery updates, customers get real-time information and our team handles only complex cases.”
AI Voice Assistant for Retail Businesses
Improve customer engagement with Xentto’s AI voice assistant for retail businesses. Handle customer inquiries, order-related questions, product information and support requests automatically with an AI-powered communication system. Xentto AI helps retail brands respond instantly, improve customer satisfaction and streamline business communication without missing valuable customer interactions.
Book A DemoCaller: Do you have availability this Thursday afternoon?
Xentto: Yes, I have 2:30 PM or 4:00 PM available. I'll confirm 2:30 PM and send a text confirmation.
Retail Challenges
Peak Season Overwhelm
During sales events and holidays, call volume spikes beyond what your support team can handle - leading to abandoned calls.
How Xentto solves this
Xentto scales instantly to handle unlimited concurrent calls during peak seasons without extra staffing.
Order Status Call Volume
"Where is my order?" calls consume agent time that should go to sales and complex support issues.
How Xentto solves this
AI handles order tracking, returns, and shipping inquiries automatically with real-time information.
Lost Sales From Unanswered Calls
When customers can't reach support quickly, they abandon carts and buy from competitors instead.
How Xentto solves this
Instant answers on product availability, store hours, and order status keep customers engaged and buying.
Inconsistent Answers Across Stores
Different agents give different return policies and product info - confusing customers and hurting brand trust.
How Xentto solves this
One configured playbook ensures every caller gets the same accurate, on-brand responses.
Features Built for Your Industry
Order & Return Support
Handle order status, return requests, exchange policies, and delivery updates automatically.
Product Information
Answer questions about product details, availability, sizing, and store inventory.
Store Locator & Hours
Direct customers to the nearest store with accurate hours and contact information.
Peak Season Scaling
Handle unlimited concurrent calls during sales events without hiring temporary staff.
Smart Escalation
Route complex complaints, VIP customers, and high-value orders to human agents.
Customer Analytics
Track inquiry topics, resolution rates, and peak call patterns to optimize operations.
How It Works
1
Configure Your Brand & Policies
Add product catalogs, return policies, store locations, hours, and common customer FAQs.
2
Train Your AI Support Agent
Xentto learns your brand voice and support standards. Test with sample customer scenarios.
3
Launch & Scale Support
Forward calls to Xentto. Handle peak volumes, reduce wait times, and never miss a sales opportunity.
Key Benefits
Instant Customer Support
Automate Product & Order Queries
Never Miss Sales Opportunities
Reduce Staff Workload
Boost Customer Engagement
Scale Support During Peak Seasons
ROI And Business Impact
40%
Higher Conversion
Instant support keeps customers engaged instead of abandoning purchases.
10
Peak Volume Capacity
Handle holiday and sale event call spikes without temporary hires.
65%
Support Cost Reduction
AI resolves routine inquiries so agents focus on high-value interactions.
Frequently Asked Questions
Xentto AI is an automated voice assistant for retail brands that handles customer inquiries, order-status questions, product information, and support requests instantly - so you never miss a sales or service opportunity.
Yes. The assistant answers questions about orders, returns, product details, store hours, and locations, and can route complex requests to your support team.
Yes. Xentto AI handles high call volumes automatically, so your retail business can maintain fast, consistent customer support during sales events and peak seasons without extra staffing.
Setup takes only a few minutes. You can sign up for free credits with no credit card required and launch an AI voice agent for customer support the same day.
Xentto fits into how your team already works - calls are logged with outcomes, complex issues escalate to agents, and you can align scripts with your returns policy, store locator info, and brand tone.
What Teams Are Saying
“During Black Friday, call volume tripled but wait times stayed at zero. Xentto handled the surge while our team focused on VIP customers and escalations.”
“The lead qualification and order support process has been completely automated. Our conversion rates increased by 40% since implementation.”