1. Start by letting Xentto learn your business
The more Xentto knows about your business, the better your AI voice agents can handle calls in your company's voice. In the dashboard, you fill in your business profile (industry, services, tone, common FAQs) and can add training materials. That one-time setup is what allows calls to sound like your business, not like a generic bot.
You don't need to overthink this. Use the kind of language your team uses when talking to customers. Xentto uses this to personalize all future conversations and call handling.
2. Let Xentto suggest call workflows
Once Xentto knows your business, it can help you avoid starting from scratch. Inside the dashboard you'll see workflow suggestions based on your industry and use case. These suggestions work as conversation starters: "Here's a call workflow you could use today that fits your business."
As you accept, edit, or customize workflows over time, you can see what resonates and refine your approach, so your voice agents feel consistent without being robotic.
3. Turn ideas into conversations that sound like your business
Xentto gives you three ways to create call workflows, all tuned to your business:
AI Voice Generator: describe a call scenario and let Xentto create a conversation flow in your business voice.
Script Import: paste an existing script and get an AI-enhanced version that reflects your company's approach.
Custom Build: start from scratch and use Xentto's tools to refine, expand, or adjust the tone.
You're always in control. Edit anything before you deploy. Over time, your edits help you see what "your business voice" really sounds like.
4. Plan small, consistent steps
A big part of scaling is simply handling calls consistently. Xentto helps by turning "answer when we remember" into a simple routine: configure your voice agents, set up call routing, and let them handle calls automatically.
Even handling a few calls well each day is enough to make your customer service more reliable. Xentto's job is to make that level of consistency realistic with the time you have.
5. A simple way to get started this week
Complete your business profile so Xentto can learn your voice.
Create 1-2 call workflows using the AI Voice Generator or Script Import, and test them until they feel right.
Use the dashboard to set up call routing for just one week ahead. Keep it light: handling a few call types is enough.
That's enough to prove to yourself that you can scale your customer service without needing hours each week.
6. What this means for your business
When you combine a clear profile, smart suggestions, workflow support, and a light planning routine, your customer service stops being a one-off project and becomes something that quietly compounds over time. Xentto's role is to sit in the background and make that easy, so you can focus on your work and still handle customer calls consistently.
This guide walks through how Xentto learns your business, turns ideas into calls that sound like you, and keeps your operations moving forward with small, consistent actions.