Build Your First AI Voice Agent

Start by deciding what job your AI voice agent will do for your business. Be specific about the outcome you want: Sales Agent: Qualify leads, answer product questions, and book demos. Support Agent: Resolve common issues, troubleshoot problems, and escalate when needed. Appointment Agent: Schedule, reschedule, and confirm bookings automatically. Onboarding Agent: Walk new customers through setup and first steps. The clearer your purpose, the better Xentto can train your agent to handle conversations effectively.

Log into your Xentto dashboard and click Create New Agent. Give it a name that reflects its purpose (like "Sales Qualifier" or "Support Helper"). Choose a voice that matches your brand personality. Xentto offers multiple voice options from professional and calm to friendly and energetic. You can preview each voice before deciding. Set your agent's language and any specific industry terminology it should know. This helps the AI understand your business context from day one.

Create the scripts and conversation paths your agent will follow. Think about: Opening: How should the agent greet callers? Keep it warm but professional. Key questions: What information do you need to collect? (Name, issue type, urgency, etc.) Response paths: What should the agent say for common scenarios? Escalation: When and how should the agent transfer to a human? Use Xentto's visual flow builder to map out these conversations. Start with 3-5 common scenarios and expand as your agent learns.

Upload recordings of your best customer calls or write out sample dialogues. Xentto analyzes these to learn: Your tone and style: How formal or casual should the agent be? Common objections: What concerns do customers raise and how do you address them? Success patterns: What makes a call successful for your business? The more examples you provide, the more natural your agent will sound. Even 5-10 good examples make a significant difference.

Use Xentto's test mode to have conversations with your agent before real customers do. Try to: Ask unexpected questions: See how the agent handles curveballs. Be vague or unclear: Test if the agent asks clarifying questions. Play the difficult customer: Ensure the agent stays professional. Test edge cases: What happens when someone asks something off-script? Take notes on any responses that feel off, then go back and adjust those conversation flows. A few rounds of testing dramatically improves agent performance.

When you're ready, connect your agent to your phone line or integrate it with your existing systems. Xentto supports: Direct phone numbers: Get a dedicated line for your agent. Call forwarding: Route existing calls to your AI agent first. API integration: Connect with your CRM, support desk, or scheduling tools. Monitor your agent's performance through the Xentto dashboard. Track metrics like call volume, resolution rate, customer satisfaction, and escalation frequency. Use these insights to continuously improve your agent over time.